ENEBAFoundationDigital skills. Lasting opportunity.EnquireRecognition
Your certificate records a level on a paper everyone else also sat. It shows that level. It is not a job offer.
Foundation · £40
Book a PC, help a visitor print, and reset a session at the end of the hour.
Look up an order, send the customer a plain email, and file the note.
Open a tablet session, find a photograph, and put the tablet back ready for the next person.
Intermediate · £70
First line: a password reset, a printer, a file that ‘disappeared’ because it was saved to the desktop.
Letters, a shared inbox, and a sheet of bookings that someone else can update.
Images on a laptop trolley, accounts for a class, and a log of what broke.
Practitioner · £120
A small estate of machines, accounts, and a queue of tickets that are mostly the same three problems.
The charity or school’s files, logins, and the person who notices when a tool is about to be paid for twice.
Employers use this paper as evidence you can already work in the tools, before they teach you to build them.
Foundations · £55
Enter a survey, check the obvious mistakes, and flag the row that cannot be right.
A weekly count of enquiries that does not double-count the person who wrote twice.
Refuse a percentage until you know the denominator.
Practitioner · £95
The monthly pack: what changed, what did not, and which figure is too rough to publish.
Clean an export from a form tool and hand a colleague a sheet they can filter.
Rosters, no-shows, and a simple forecast that you can explain out loud.
Analyst · £150
A service question, a defensible answer, and a note of what would change your mind.
The figures a team will be managed against, checked before they harden into targets.
A public number, with the method short enough that a non-specialist can challenge it.
Foundations · £65
A first draft of a letter, checked against the file, sent by you.
Rewriting a notice without inventing a date the tool guessed.
Using a suggested reply, and not using it when the account details are the point.
Practitioner · £130
The team’s checker: prompts, sources, and a log a manager can audit.
Drafts of help articles that still match the product the company actually ships.
Briefing notes prepared with a tool, then read against the minutes.
Advanced · £155
The organisation’s working rule for these tools, written so a team can actually keep it.
Helping colleagues update practice without pretending the tool is the lesson.
An audit trail: what the system drafted, what a person changed, and what was refused.